Terms and Conditions (T&Cs) – Joscho Stephan Online Shop

1. General

All services provided by our online shop are based exclusively on these Terms and Conditions. Deviating agreements are only valid if confirmed in writing.

2. Conclusion of Contract

2.1 The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.

2.2 By submitting an order, the customer makes a binding offer to conclude a purchase contract.

2.3 The order confirmation does not constitute acceptance. The purchase contract is only concluded once we dispatch the goods and confirm the shipment by email within 3–5 business days.

2.4 The subject of the contract is the item ordered by the customer, as described in the product listing.

3. Right of Withdrawal

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without providing any reason.

The withdrawal period is 14 days from the day you or a third party designated by you has taken possession of the goods.

To exercise your right of withdrawal, please contact:

Joscho Stephan
Von-Groote-Strasse 110
41066 Mönchengladbach, Germany
Phone: +49(0)178-7640195
Email: music@joscho-stephan.de

You may use the attached model withdrawal form, but it is not mandatory.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except additional costs resulting from a different delivery method you chose), without undue delay and no later than 14 days after we have received your notice of withdrawal. Refunds will be made using the same payment method you used for the original transaction unless expressly agreed otherwise.

Note on digital products: The right of withdrawal expires for contracts concerning digital content if performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

4. Delivery

4.1 We deliver worldwide unless otherwise specified.

4.2 Delivery time within Germany: approx. 5 business days.

4.3 Delivery times to other countries vary depending on the destination.

4.4 If an item is temporarily unavailable, we will inform you by email if your contact information is available.

5. Shipping Costs

5.1 Shipping within Germany: €3.70. Shipping to other countries: €7.20.

5.2 Within Germany, shipping is free for orders over €27. Free shipping does not apply to international deliveries.

6. Payment and Retention of Title

6.1 All prices are stated in euros (€).

6.2 Accepted payment methods: Credit card, prepayment (bank transfer), PayPal.

6.3 Goods remain our property until full payment has been received (§§ 158, 449 BGB).

7. Warranty

The statutory warranty rights apply. If a replacement is made, the customer is required to return the initially delivered item within 30 days at our expense.

8. Liability for Defects

The statutory provisions regarding liability for defects apply.

9. Data Protection

Our Privacy Policy can be found here: Privacy Policy.

10. Copyright

All content and works created by the site operator are subject to German copyright law. Reproduction, processing, distribution, and any form of use outside the limits of copyright law require written consent from the respective author or creator. Downloads and copies are only permitted for private, non-commercial use. If we become aware of any infringements, we will remove such content immediately.

11. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), available at: http://ec.europa.eu/consumers/odr.

12. Content and Links

We take great care in creating the content of our website. However, we cannot guarantee the completeness, accuracy, or up-to-dateness of the content. As a service provider, we are responsible for our own content according to general laws (§ 7(1) TMG). We are not obliged to monitor transmitted or stored external information (§§ 8 to 10 TMG).

Our website may contain links to external third-party websites over whose content we have no influence. Therefore, we cannot accept liability for these external contents. Responsibility for linked pages lies solely with the respective operators.

13. Final Provisions

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). By placing an order, you accept these Terms and Conditions.

If the customer has no general place of jurisdiction within Germany or another EU member state, the place of jurisdiction for all disputes arising from this contract is our registered office.